Refund policy

Return & Refund Policy                             

At Treenvo ("we," "our," or "us"), we are committed to ensuring your complete satisfaction with every purchase. This Return & Refund Policy outlines your rights and our procedures for returns, exchanges, and refunds. This policy complies with applicable U.S. consumer protection laws.

1. Return Window & Eligibility

We offer a 30-day return window from the date of delivery. To be eligible for a return:

  • The return request must be initiated within 30 calendar days of delivery confirmation.

  • The item must be in its original, unused, unworn, and undamaged condition.

  • All original tags, labels, packaging materials, and accessories must be included.

  • A valid proof of purchase (order confirmation email or order number) is required.

  • The item must not fall under our Non-Returnable Items list.

Items That Cannot Be Returned

The following categories are final sale and not eligible for return, refund, or exchange unless defective:

  • Clearance, flash sale, or marked-down final sale items

  • Gift cards and store credit vouchers

  • Personalized, customized, or made-to-order products

  • Items showing signs of wear, washing, alteration, or damage after delivery

  • Intimate apparel, swimwear, and hygiene-sensitive products

  • Products missing original packaging, tags, or authentication cards

2. How to Initiate a Return

To start a return, please follow these steps:

Contact Us

Email our support team at support@treenvo.shop with your order number and reason for return.

Receive Authorization

Our team will review your request and provide a Return Merchandise Authorization (RMA) number within 1–2 business days.

Package Your Item

Securely pack the item in its original packaging with all tags and accessories attached. Clearly write the RMA number on the outside of the package.

Ship the Return

Use a trackable shipping method to send the package to the address provided with your RMA. We strongly recommend purchasing shipping insurance for high-value items.

Important: Returns sent without a valid RMA number or after the 30-day return period may be refused or may be subject to a restocking fee at our discretion.

3. Return Shipping Costs

Treenvo Covers Return Shipping If:

  • The item is defective

  • The item arrived damaged

  • The wrong item was received

  • The item is significantly different from its description

Customer Covers Return Shipping If:

  • You changed your mind

  • You ordered the wrong size, color, or product

  • The return is for personal preference

Original shipping charges are generally non-refundable unless the return is due to our error.

4. Refund Process & Timeline

Once we receive and inspect your returned item:

Inspection

Returned items are inspected within 2–3 business days after arrival.

Notification

You will receive an email confirming whether your refund request has been approved or rejected.

Refund Processing

Approved refunds are issued to the original payment method within 5–10 business days.

Bank Processing Time

Depending on your bank or card issuer, the refunded amount may take an additional 3–5 business days to appear in your account.

Partial Refunds

Partial refunds may be granted when returned items show signs of use, damage, missing accessories, missing tags, or damaged packaging that reduce resale value. Refund amounts will be determined after inspection.

5. Exchanges

We do not currently offer direct exchanges.

If you require a different size, color, or product:

  1. Return the original item for a refund.

  2. Place a new order for the desired item through our website.

This helps ensure the fastest processing and product availability.

6. Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or incorrect:

  • Contact us within 7 days of delivery.

  • Email support@treenvo.shop with your order number and clear photos of the item and packaging.

  • We will arrange a replacement or issue a full refund, including applicable shipping costs.

  • A prepaid return label may be provided when required.

7. Lost or Stolen Packages

Treenvo is not responsible for packages reported as lost or stolen after they have been marked as Delivered by the shipping carrier.

If your package is lost during transit and has not been marked as delivered, contact us within 14 days of the expected delivery date so we can initiate an investigation with the shipping carrier.

8. Order Cancellations

Orders may be cancelled for a full refund within 2 hours of purchase, provided the order has not yet entered processing or shipment.

Once an order has been processed or shipped, it cannot be cancelled and must follow the standard return procedure.

9. Contact Information

Store Name: Treenvo
Website: treenvo.shop
Email: support@treenvo.shop
Phone: +1 448-203-1442
Address: 2185 Rock Dr, Kissimmee, FL 34759, United States

We are committed to providing fair and transparent service. If you have any questions regarding returns, refunds, or cancellations, please contact our support team and we will be happy to assist you.