Shipping policy

Shipping Policy

At Treenvo, we are committed to delivering your orders in a reliable, timely, and cost-effective manner. This Shipping Policy outlines our shipping methods, estimated delivery times, shipping rates, and related procedures.

1. Processing Time

All orders are processed within 1–3 business days (Monday through Friday, excluding U.S. federal holidays).

Orders placed on weekends or holidays will begin processing on the next business day.

During peak seasons, promotional events, or holidays, processing times may be extended by an additional 1–2 business days. If significant delays occur, we will notify you via email.

2. Shipping Methods & Delivery Timeframes

Shipping Method Estimated Delivery Time Coverage Area
Standard Shipping 5–10 Business Days Contiguous United States
Expedited Shipping 3–5 Business Days Contiguous United States
Express Shipping 2–3 Business Days Contiguous United States
Standard Shipping 8–15 Business Days Alaska & Hawaii
Standard Shipping 10–20 Business Days U.S. Territories

Important: Delivery estimates begin after order processing is completed. Business days exclude weekends and U.S. federal holidays.

Delivery times are estimates and are not guaranteed.

3. Shipping Rates

Shipping costs are calculated automatically at checkout based on:

  • Delivery destination

  • Package weight

  • Package dimensions

  • Selected shipping method

From time to time, Treenvo may offer free shipping promotions on qualifying orders. Eligibility requirements will be displayed during checkout.

Shipping fees are non-refundable unless the return is due to our error, such as:

  • Incorrect item shipped

  • Damaged item received

  • Defective product

4. Order Tracking

Once your order has shipped, you will receive a shipping confirmation email containing:

  • Tracking number

  • Shipping carrier information

  • Tracking link

  • Estimated delivery date

Customers may also track orders through our website using their order number and email address.

5. Shipping Carriers

We partner with reputable shipping carriers, including:

  • USPS (United States Postal Service)

  • UPS (United Parcel Service)

  • FedEx

The carrier used for your shipment is selected based on package size, destination, and shipping method chosen at checkout.

6. Delivery Issues

6.1 Shipping Delays

While we strive to meet all estimated delivery dates, delays may occur due to circumstances beyond our control, including:

  • Severe weather conditions

  • Natural disasters

  • Carrier operational delays

  • Holiday shipping volume

  • Customs or security inspections

  • Incorrect shipping information provided by the customer

Treenvo is not liable for delays caused by carriers or force majeure events, but we will assist customers whenever possible.

6.2 Incorrect Shipping Address

Customers are responsible for providing accurate shipping information.

If an incorrect or incomplete address is submitted, please contact us immediately at support@treenvo.shop.

If the order has not yet shipped, we will attempt to update the address. Once an order has been dispatched, address changes may not be possible.

Treenvo is not responsible for packages shipped to addresses entered incorrectly by the customer.

6.3 Lost or Stolen Packages

Treenvo is not responsible for packages reported as lost or stolen after being marked as Delivered by the shipping carrier.

If your tracking information indicates delivery but you have not received your package:

  • Check with neighbors or household members.

  • Contact your building management or reception desk.

  • Look for carrier delivery notices.

  • Contact the shipping carrier directly.

If a package is confirmed lost during transit, please contact us and we will assist in finding a resolution.

6.4 Undeliverable Packages

Packages returned as undeliverable due to:

  • Incorrect addresses

  • Refused deliveries

  • Failure to collect from carrier facilities

may be subject to additional shipping charges for reshipment.

If a refund is requested, original shipping fees may be deducted from the refund amount where applicable.

7. International Shipping

At this time, Treenvo primarily ships within the United States, including:

  • All 48 contiguous states

  • Alaska

  • Hawaii

  • U.S. Territories

We currently do not offer direct international shipping.

Customers outside the United States may choose to use third-party freight forwarding services at their own risk and expense. Treenvo is not responsible for packages once they have been delivered to a freight forwarding provider.

8. Contact Us

If you have any questions regarding this Shipping Policy or need assistance with an order, please contact us:

Store Name: Treenvo
Website: treenvo.shop
Email: support@treenvo.shop
Phone: +1 448-203-1442
Address: 2185 Rock Dr, Kissimmee, FL 34759, United States

Our customer support team is committed to helping you with any shipping-related questions or concerns.